Privacy Policy
Last updated: 18 September 2026
This Privacy Policy explains how Trimaco Surgical Division Ltd. (company no. 513782896), which operates under the name “Trimaco Medical & Surgical” (“Trimaco”, “we”, “us”), collects and uses personal information in connection with the website trimacosurgical.com (the “Site”). We handle personal information in accordance with the Israeli Privacy Protection Law, 5741-1981, and the regulations made under it, and, where it applies, the EU General Data Protection Regulation (GDPR).
1. Who is responsible for your information
Trimaco Surgical Division Ltd. is the controller of the personal information described in this policy:
- Address: Ilan Ramon 5, Nes Ziona, Israel
- Email: trimaco@trimaco.co.il
- Phone: +972-8-936-3715
2. What we collect and why
| When | What we collect | Why we use it |
|---|---|---|
| You contact us by email or phone | Your name and contact details, your organization and role, and anything you choose to include in your message | To answer your inquiry, give you information about our products and services, and manage our business relationship with you |
| You contact us using the WhatsApp button | Your phone number, WhatsApp profile name and the content of your messages | The same purposes. The conversation takes place on WhatsApp, which is subject to WhatsApp’s own terms and privacy policy |
| You visit the Site | Technical information recorded automatically by our hosting provider’s servers: IP address, browser and device type, the pages requested, and the date and time of the request | To operate the Site, keep it secure, prevent misuse and fix technical problems |
We do not use analytics, advertising or tracking tools on the Site, and we do not build profiles of visitors. For details, see our Cookie Policy.
Where the GDPR applies, we rely on our legitimate interests in answering inquiries, running our business and operating a secure website, and, where relevant, on taking steps at your request before entering into a contract.
3. You are not required to provide information
You are under no legal obligation to give us personal information; doing so is your choice. If you choose not to, we may be unable to answer your inquiry or provide the information or service you asked for.
4. The Clinic and AI Design portals
The “Clinic” and “AI Design” pages of the Site display an online portal for registered dental professionals, provided by our aligner-design technology partner, Lingoral. The portal runs on the provider’s systems, not on ours: sign-in details and any information entered or uploaded in the portal are sent directly to the provider, stored on its servers outside Israel (in the Asia-Pacific region), and used to provide the portal’s services.
The portal may ask your browser for permission to use your camera or microphone. It can use them only if you approve that request in your browser.
If you upload patient information to the portal, please upload only what is needed for the case, and only where you are permitted to do so under the law that applies to you, including any patient consent that is required.
5. Who we share information with
We do not sell personal information, and we do not share it with others for their own marketing. We share it only with:
- Service providers that host and operate the Site and our communications – our web-hosting provider (Hostinger) and our email provider (Microsoft) – which process it on our behalf and according to our instructions;
- Manufacturers and partners whose products or services your inquiry concerns, where this is needed to answer it;
- Authorities, courts and professional advisers, where the law requires it or where it is needed to establish, exercise or defend legal claims;
- A buyer or successor of our business, if all or part of it is transferred, subject to this policy.
6. Transfer of information outside Israel
Some of the providers mentioned in this policy store or process information outside Israel, including our hosting and email providers, WhatsApp, and the portal provider (Asia-Pacific region). We transfer personal information outside Israel only in accordance with the Privacy Protection (Transfer of Data to Databases Abroad) Regulations, 5761-2001, and, where the GDPR applies, with appropriate safeguards.
7. How long we keep information
We keep inquiries and correspondence for as long as needed to handle them and to manage our business relationship, and afterwards only for as long as the law requires or as needed to deal with legal claims. Server records are kept by our hosting provider for a short period, for security and technical purposes.
8. Information security
We use reasonable organizational and technical measures to protect personal information, and the Site is served over an encrypted (HTTPS) connection. No method of transmission or storage is completely secure. Please do not send us identifiable patient information or other sensitive medical information by email or WhatsApp unless it is necessary.
9. Your rights
Under Israeli law you may ask to see the personal information we hold about you, and ask us to correct or delete information that is inaccurate, incomplete, unclear or out of date (sections 13 and 14 of the Privacy Protection Law).
If the GDPR applies to you, you also have the right to ask us to erase or restrict the use of your information, to object to its use, to receive it in a portable format, and to complain to your local data-protection authority.
To make a request, contact us at trimaco@trimaco.co.il. We may ask you to confirm your identity before we act on it. If you are not satisfied with our response, you may contact the Israeli Privacy Protection Authority.
10. Children
The Site is intended for healthcare professionals and businesses. It is not directed at children, and we do not knowingly collect information from children.
11. Changes to this policy
We may update this policy from time to time. The current version will always be available on this page with its last-updated date, and we will point out significant changes on the Site.
12. Contact us
For any question or request about privacy, contact Trimaco Surgical Division Ltd., Ilan Ramon 5, Nes Ziona, Israel; email trimaco@trimaco.co.il; phone +972-8-936-3715.